Client Area | TorSentinel

1. Introduction

This Privacy Policy explains how TorSentinel ("we", "us", "our") collects, uses, and safeguards personal data when you access our website or use our torrent privacy protection services including real-time monitoring, SOCKS5 proxy, and WireGuard VPN ("Service").

2. Who We Are

TorSentinel is operated by a company registered in RAK Free Zone, United Arab Emirates.

Contact: [email protected]

3. Data We Collect

Account Data

Email address (required for account creation and service delivery)
Name (optional, if provided)
Login timestamps and session information
Subscription plan and billing status
Account preferences and settings

Service Data

Test torrent IDs generated for your account
Announce and alert logs from monitoring
Safelist entries (trusted IPs, networks, domains)
Port forwarding configurations
Service configuration and preferences

Technical Data

IP address (for authentication and security)
Device information (browser, operating system)
Cookies for login and session management

What We Don't Collect:

Torrent content or file names you download
Websites you visit through our VPN
Traffic content through SOCKS5 proxy
Full credit card numbers (handled by payment processors)

4. Payment Processing

Card Payments (Stripe)

We use Stripe for credit and debit card processing. Stripe handles your payment information securely on our behalf.

We receive: payment confirmation, last 4 digits of card, card brand, expiration date
We do NOT receive: full card number or CVV
Stripe's PCI-DSS Level 1 certification ensures highest security standards
See Stripe's Privacy Policy

Cryptocurrency Payments (BiglyPay)

We use BiglyPay for cryptocurrency payments. BiglyPay processes BTC, ETH, USDT, and other cryptocurrencies.

We receive: payment confirmation, transaction hash, amount paid
Blockchain transactions are pseudonymous
No personally identifiable information is shared via blockchain

5. How We Use Your Data

Service Delivery: Provide, maintain, and improve the Service
Authentication: Verify your identity and secure your account
Monitoring: Detect torrent leaks and send alerts
VPN/Proxy: Establish encrypted connections and route traffic
Billing: Process subscriptions, generate invoices, handle renewals
Support: Respond to inquiries and resolve technical issues
Security: Prevent fraud, abuse, and unauthorized access
Communications: Send essential service emails (alerts, billing, security)

6. Legal Bases for Processing

We process your data based on:

Contract Performance: To deliver the Service you subscribed to
Legitimate Interests: Security, fraud prevention, service improvement
Legal Obligation: Compliance with applicable laws and regulations
Consent: Where required for optional features or communications

7. Data Sharing & Disclosure

We Offer Log-Less Policy.

We Never:

Sell your personal data to third parties
Share your data for marketing purposes
Provide data to advertisers
Log or monitor your VPN/proxy traffic content

8. Data Retention

Account Data:	Retained while account is active + Removed immediately upon deletion
Billing Records:	7 years (legal requirement for financial records)
Monitoring Logs:	24 hours for Active Services(rolling window)
VPN Connection Logs:	LogLess
Support Tickets:	3 years from last correspondence
Security Logs:	1 year (fraud prevention and security)

9. Security Measures

Technical Measures:

TLS/SSL encryption for all connections
End-to-end encryption for VPN
Password hashing (bcrypt)
Encrypted database storage
Regular security audits
Intrusion detection systems

Organizational Measures:

Access controls and authentication
Employee confidentiality agreements
Security training for staff
Incident response procedures
Regular backups
Data minimization practices

Your Responsibility: No security system is 100% secure. Please use a strong, unique password and enable two-factor authentication if available. Notify us immediately of any suspected unauthorized access.

10. Your Data Rights

Subject to applicable law, you have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete data
Deletion: Request deletion of your data
Restriction: Limit how we use your data

Portability: Receive data in machine-readable format
Objection: Object to certain data processing
Withdraw Consent: Where processing is based on consent

To exercise your rights:

Email [email protected] from your registered email
Specify which right you wish to exercise
We'll respond within 30 days (may be extended for complex requests)

11. Cookies & Tracking

Essential Cookies (Required)

Session cookie: Maintains your logged-in state
CSRF token: Protects against cross-site request forgery
Security cookies: Authentication and fraud prevention

These cookies are necessary for the Service to function and cannot be disabled.

Analytics Cookies (Optional)

Help us understand how the Service is used
Identify performance issues and areas for improvement
No personally identifiable information is collected
Can be disabled in your browser settings

12. Children's Privacy

TorSentinel is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated Effective Date. We recommend reviewing this policy periodically. Continued use after changes constitutes acceptance of the updated policy.

14. Data Breach Notification

In the unlikely event of a data breach that affects your personal data, we will notify you and relevant authorities as required by law. Notifications will be sent to your registered email address within 72 hours of discovering the breach.

15. Contact Us

Questions about this Privacy Policy or how we handle your data?

Email: [email protected]
Data Protection Officer: Available upon request