TorSentinel TorSentinel

Refunds & Cancellation

Effective Date: April 15, 2026

7-Day Money-Back Guarantee
Try TorSentinel risk-free! Card payments are eligible for a full refund within 7 days of your first charge.

1. Overview

We aim to keep billing simple, transparent, and fair. Subscriptions auto-renew monthly or annually (depending on your plan) until you cancel. You maintain full control of your subscription directly from your dashboard.

  • Cancel anytime from your Dashboard
  • No hidden fees or surprise charges
  • Clear billing descriptors on your statement
  • Instant cancellation processing

2. How to Cancel

From Dashboard:
  1. Log in to your account
  2. Navigate to Settings
  3. Click "Cancel Subscription"
  4. Confirm cancellation
What Happens:
  • Auto-renewal stops immediately
  • Access remains until period ends
  • No further charges after current period
  • Data retained per Privacy Policy
Important: Deleting your account does not automatically cancel billing. Please cancel your subscription first, then delete your account if desired.

3. Refund Policy

✓ Card Payments (Stripe)

First Month / First Year:

  • Full refund available within 7 days of your initial charge
  • No questions asked if you're not satisfied
  • Refund processed within 5-10 business days
  • Appears as credit on your original payment method

Renewals:

  • Generally non-refundable after the renewal period begins
  • Pro-rata refunds considered for demonstrable service failures
  • Case-by-case evaluation for exceptional circumstances
  • Contact support with invoice ID and detailed explanation
✗ Cryptocurrency Payments (BiglyPay)
  • Non-refundable due to blockchain transaction finality
  • Cryptocurrency transactions cannot be reversed
  • Please test with card payment first if unsure
  • Consider our 7-day guarantee with card payments
⚠️ Not Eligible for Refunds:
  • Accounts terminated for Terms of Service violations
  • Accounts suspended for abuse or illegal activity
  • Services used in violation of Acceptable Use Policy
  • Cryptocurrency payments (all periods)

4. How to Request a Refund

Step-by-step process:

  1. Email [email protected] from your registered account email
  2. Include your Invoice ID (found in your dashboard)
  3. Provide a brief description of the issue (if applicable)
  4. Our team will review and respond within 24-48 hours
  5. If approved, refund processed within 5-10 business days

Response Time: We typically respond to refund requests within one business day. Complex cases may require additional review time.

5. Billing Descriptor

Charges from TorSentinel appear on your credit card or bank statement as:

TORSENTINEL.COM

6. Chargebacks

⚠️ Please contact us before filing a chargeback

If you believe a charge is in error or unauthorized:

  • Contact us first at [email protected]
  • We can usually resolve issues faster than the chargeback process
  • Chargebacks for valid charges may delay resolution
  • Your account may be suspended pending chargeback investigation
  • Fraudulent chargebacks may result in permanent account termination

We're committed to resolving billing issues quickly and fairly. Give us a chance to make it right!

7. Service Credits

In cases of extended service outages or significant service failures, we may issue service credits at our discretion. Credits are applied to your account and used toward future billing periods. Credits are non-transferable and have no cash value.

Questions?

Our support team is here to help with any billing or refund questions.

Email: [email protected]
Average Response Time: Under 24 hours